Learning Hub:
FAQ
Sensory-friendly tools for neurospicy minds.
Frequently Asked Questions
Find answers to common questions about our products and services.
We offer a 30-day return policy on all products. Items must be in original condition with no obvious damage.
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 day delivery.
Yes! We ship to over 50 countries worldwide. International shipping times vary by location.
We accept:
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Our Prickly Pal tools are firm, textured sensory items designed for grounding and focus. Each one offers a different feel, from pure motion to pure texture to a mix of both. If you are not sure where to start, try the Prickly Picker to find your best match.
It depends on what you like. If spinning helps you focus, look at Prickly Pal Ultimate or Super Spinny. If you prefer quiet texture, try Stim Stick or Short Stack. If you want soft squeeze, choose Prickly Squish. For discreet storage plus sensory, see Twist Top. The easiest way is to use the Prickly Picker.
Many parents and doulas use our tools for firm, controllable input in the palm. Read our learning pages on Labor and Birthing Combs and Safety to decide what feels right for you.
Our recommendation is ages 12 and up with parental discretion. Keep tools away from young children and pets. Safety and Legal
Most Prickly Pals are quiet. Spinner bearings can have a soft hum, and the Ultimate has a click button by default with a quiet option available at no charge. If you need near silent use, try Stim Stick, Short Stack, or Prickly Squish.
Wipe PLA tools with a soft damp cloth or alcohol wipe and let them dry fully. TPU can handle a brief cool rinse. Keep bearings dry. Store cool and dry, away from heat and direct sun. Full care tips are here.
We have traveled worldwide with no issues. Policies can change, so check your local transportation authority before you fly. These tools are not weapons and are not sharp like knives.
We use high quality PLA for rigid tools and TPU for flexible tools. Spinner models use a polycarbonate core and a high performance bearing. Materials and feel are noted on each product page.
We offer seasonal drops and popular colors. Simple requests may be possible. Use the contact form and we will do our best.
That is not the experience we want for you. Reach out with your order number and a quick note. We will help with replacements or fixes.
Still have questions?
We are happy to help with sizing, care, and picking the right tool. Send us a note and we will get back to you soon.
Not sure where to start? Everyone’s sensory profile is unique. Some crave motion, others texture or pressure. Use the Prickly Picker to find your ideal Prickly Pal.
Use the Prickly Picker to find your ideal Prickly Pal